Terms and Conditions

Welcome to Versently which operates as an aggregator platform that connects lifestyle guides with travelers like you seeking authentic experiences. Versently does not provide tours, experiences, or activities directly. Instead, we facilitate connections between independent guides like you and travelers looking for unique experiences.
These Terms & Conditions govern your account and use of our concierge services. Versently is brought to you by Versently Concierge Services L.L.C ('Versently', 'we', 'us', 'our') which is a free zone company registered in Dubai, United Arab Emirates, with its registered office at United Arab Emirates, Dubai, ABRAJ Center, office 404-85, License number: 1136251. We are the owner and operator of the Versently mobile application (our 'App') and the website located at www.versently.com (our 'Website').
These Terms & Conditions, together with our Privacy Policy (which you can view at www.versently.com/privacy), explain how Versently collects, uses, and discloses personal information (collectively, the 'Terms'). The Terms govern your access to, and use of, our App, our Website, any services that we may offer from time to time (together with our Website and our App) (collectively, the 'Services'), and any other features or content (including any information, text, graphics, photos, comments, reviews, links, or other materials uploaded, downloaded or appearing on, or linked to the Services) offered from time to time by Versently in connection with the Services (collectively referred to as 'Content').
Please note that lifestyle guides (an independent service provider who offers curated, personalized experiences that showcase authentic local culture, activities, and ways of living. Unlike traditional tour guides focused on historical sites, lifestyle guides specialize in experiential offerings such as: culinary adventures and food tours, wellness and fitness activities, arts, crafts, and creative workshops, local nightlife and entertainment, shopping and cultural experiences, adventure and outdoor activities) offering services through Versently are subject to a separate set of Terms & Conditions specifically applicable to lifestyle guides, which govern their participation, obligations, and conduct on the platform.
Your access to and use of the Services is conditional on your acceptance of and compliance with these Terms, and you represent and warrant that you have read and understood the Terms. Additionally, by accepting these Terms you are agreeing that any communication or record we provide to you, or that you sign or agree to at our request, may be in electronic form. We may also use electronic signatures and obtain them from you on any communication. If you do not agree to these Terms, please refrain from using our Services.
Your attention is drawn in particular to the disclaimers and limitations of liability set forth below.

For users in the United Arab Emirates and outside the United Arab Emirates: these Services are operated and provided to you by Versently Concierge Services L.L.C, and by accepting these terms, you are entering into a contract with Versently Concierge Services L.L.C.
Our Services include connecting travelers with lifestyle local guides, facilitating bookings for curated experiences, cultural tours, culinary experiences, adventure activities, and personalized itinerary planning. We act as a concierge platform that matches users with suitable lifestyle guides and experiences. However, the Services that Versently provides are always evolving and the form and nature of the Services that Versently provides may change from time to time. You can find further information about our Services on our Website and in our App.
You are solely responsible for your use of the Services. You may only create a profile with Versently and use the Services if you are at least 18 years of age. We do not knowingly market our Services to children. You may only create a profile with Versently if you are legally capable of forming a binding contract with Versently and are able to abide by and comply with these Terms. You may use the Services only in compliance with these Terms and all applicable local, national, and international laws, rules and regulations.
The Services are designed for your personal use. You may not create an account using the Services on behalf of another individual, a company, organization, or other entity without our express written consent. If the need arises, we may suspend your access to our Services, or close them indefinitely (which may be without notice to you, although we will do what we reasonably can to notify you in advance, where we can reasonably do so).

All bookings, connections, and transactions facilitated through Versently are processed through our platform. While we work with independent guides, experience providers, and service operators, all communications and payments are managed through Versently's Services to ensure quality, security, and user protection.
Our lifestyle guides operate as independent contractors. When you book through Versently, you enter into agreements with these third parties for the delivery of their services. You will be bound by any specific terms and conditions that individual guides may have regarding their services that will be communicated to by the individual guide itself. All communications between you and guides are facilitated through our platform, and we monitor these interactions to maintain service quality and user safety. Please review these carefully, as while Versently facilitates the connection and booking, the guide or provider is responsible for delivering the service.
Our Services must not be framed, 'mirrored' or otherwise incorporated into or on any other site, nor may you create a link to any part of our site other than the homepage. We reserve the right to withdraw linking permission without notice to you.

You acknowledge that we reserve the right to accept commissions from guides or travelers and that the price of the goods and services will reflect that commission.

In order to register, you must complete the following steps:
(a) visit our Website or download our App;
(b) complete and submit the online request for information about joining Versently, providing your name, mobile telephone number, and email address;
All applications for account creation are subject to acceptance at our sole discretion. We may assess applications to ensure that applicants are both eligible for account creation and a suitable user for the Versently community. Our decisions regarding account creation applications are final, and no explanation of why a prospective user has not been admitted need be given.
All personal details you give to us through the Services will be collected and processed in accordance with our Privacy Policy.
You confirm that all registration information and other personal details provided to Versently is, and will be, true and accurate.
You will also keep us promptly updated of any changes to your registration information and other information we request in order to maintain your account. Any inaccurate information may invalidate your account and subsequent purchases, bookings and other requests for the Services.

You are solely responsible for keeping your registration, login information, and other personal details (including your email address and access to any two-factor authentication methods including email) for your account confidential. You are responsible for maintaining the confidentiality of your login information and agree to notify us immediately if you suspect that any third party has used your account or had access to your account.
You are responsible for any and all use of your account. You agree that you will not disclose your account details or login information to any other person or allow any other person to use your account, and you agree not to use the account, email address or personal information of another user of the Services at any time. You may authorize additional users as your authorized 'Travel Companions' via the app. Travel Companions will have limited access to booking information but will not have the ability to make purchases or bookings independently. You will be notified of all Travel Companion activities. You shall be solely responsible for all use of and activity performed through your account, and may be held liable for losses incurred by us or any other user of the Services caused by you or someone else using your account. If you suspect unauthorized use of your account, you agree to report it promptly and are responsible for disputing any charges with the service provider and your payment issuer.

Versently operates on a pay-per-service model. Your use of the Services requires creating a registered account with Versently. There is generally no subscription fees or subscription charges except in the case set forth in this section. You only pay for the specific services, experiences, and bookings you request and confirm through our platform.

We offer various service tiers and packages as described on our Website/Application, including but not limited to:

a) Personal Concierge Services - Customized travel planning, itinerary creation, and on-demand assistance as detailed at www.versently.com/personal-concierge;

b) Leisure Services - Curated experiences, activity bookings, and guide connections as detailed at www.versently.com/leisure;

c) Individual bookings - One-time bookings for specific experiences, tours, or services.

Pricing for services varies based on the nature, duration, complexity, and location of the requested service. All prices will be communicated to you clearly before you confirm any booking. We reserve the right to modify our service offerings and pricing at any time, but any changes will only apply to future bookings made after such changes are implemented.

In addition Versently offers a platform subscription that provides access to premium features within the App. This subscription is separate from and does not include payment for tours, experiences, or services provided by lifestyle guides

Platform Subscription Benefits:

a) View and browse lifestyle guide profiles and their offerings;
b) Create and publish tour requests to connect with suitable guides;
c) Access the in-app chat feature to communicate with guides about potential bookings.

Important: The platform subscription fee is NOT payment for tours or experiences. Tour prices, experiences, and activities are separately negotiated and paid for through discussions with guides via the in-app chat system.

Subscription Terms:

a) The current subscription period is 3 months, though we reserve the right to modify subscription duration and pricing at any time;
b) Subscription fees must be paid in full before accessing subscription benefits;
c) Changes to subscription terms will only apply to new subscriptions purchased after such changes are implemented;
d) Existing subscriptions will continue under their original terms

We reserve the right to refuse service or decline account registration in our sole discretion and for any reason permitted by law. We are under no obligation to provide reasons for our acceptance or refusal of any application.

All service payments can be made by credit card, debit card, charge card, Apple Pay, or other payment methods supported by our payment processor Stripe. Service fees must be paid in UAE Dirhams (AED) or US Dollars (USD). Any exchange rates and/or fees associated with paying for your services will be determined by your payment issuer and/or payment processor and not Versently.

Payment is required in full before services are confirmed and delivered, unless otherwise agreed in writing. For certain premium concierge packages, we may offer installment payment plans or deposit structures, the terms of which will be communicated to you at the time of booking.

User accounts are personal to you and non-transferable. You may not share your account credentials with others or allow others to book services using your account.

Cancellations and refunds are subject to the specific terms of each booking and the policies of the individual guides involved. General cancellation terms include:

a) Notice Period: Most services require at least 24-48 hours notice for cancellation, though specific experiences may have different requirements which will be clearly communicated at the time of booking.

b) Refund Eligibility: Refunds are processed according to the cancellation policy applicable to each specific booking. Some experiences may be non-refundable or subject to cancellation fees.

c) Platform Service Fees: Where Versently charges a platform commission fee, this may be non-refundable depending on when the cancellation occurs and how much work has been completed on your behalf.

d) Force Majeure: In cases of extraordinary circumstances beyond anyone's control (natural disasters, political instability, pandemic restrictions, etc.), we will work with you and to find reasonable solutions, which may include rescheduling, credits, or refunds.

We do not offer refunds or credits to anyone subject to economic sanctions implemented by the UAE government, the U.S. Treasury's Office of Foreign Assets Control (OFAC), or other applicable sanctions authorities (or if doing so could cause us to otherwise be in violation of any sanctions, export controls, trade embargoes or other similar restrictive measures from time to time imposed, administered or enforced by a relevant authority).

For Individual Bookings: You have the right to cancel any booking in accordance with the specific cancellation policy communicated to you at the time of booking. Refunds, if applicable, will be processed according to those terms.

For Multi-Day Packages or Concierge Services: If you cancel a pre-paid package or concierge service arrangement, refunds will be calculated as follows:

(a) Services not yet rendered will be refunded in full, minus any non-refundable deposits paid to third-party providers;

(b) Services partially rendered will be charged on a pro-rata basis;

(c) Platform service fees may be retained for work already completed on your behalf.

Such reimbursement shall be made to you:

(a) using the same means of payment as you used for the initial transaction, unless otherwise agreed in written correspondence between us; and

(b) without undue delay and in any event no later than fourteen (14) days after our receipt and processing of your cancellation request.

You may cancel any booking or service by any of the methods outlined below:

a) requesting cancellation at www.versently.com/contact;

b) sending a clear cancellation request to info@versently.com;

c) sending a clear cancellation request through the chat feature of the App of the Website;

d) contacting your dedicated concierge directly (if applicable to your service package).

Please note that cancellation requests must be made as soon as possible to maximize potential refund eligibility.

Versently may from time to time offer promotional credits, discount codes, or special offers ('Promotional Benefits') to users. Promotional Benefits are subject to the following terms:

a) Promotional Benefits are non-transferable and must be used by the account holder who received them;

b) Promotional Benefits have no cash value and cannot be redeemed or exchanged for cash;

c) Promotional Benefits may be subject to expiration dates, minimum purchase requirements, or restrictions on specific services;

d) Promotional Benefits can only be applied at checkout and may not be combined with other offers unless explicitly stated;

e) If a booking using Promotional Benefits is canceled and is refundable, the Promotional Benefit will not be restored;

You may delete your Versently account at any time directly through the App settings or by contacting us at info@versently.com. Upon account deletion:

a) Any pending bookings will be processed according to their individual terms;

b) Any unused promotional credits will be forfeited immediately;

c) Your personal data will be handled in accordance with our Privacy Policy and applicable data protection laws;

d) Your account information and booking history will be permanently deleted and cannot be recovered;

e) You will need to create a new account if you wish to use Versently services in the future.

Important: Before deleting your account, please ensure:

All pending bookings are completed or properly canceled
You have downloaded any booking confirmations or information you need to keep
You understand that account deletion is permanent and cannot be undone

We reserve the right to delete accounts that violate these Terms or remain inactive for extended periods (typically 24 months or more), in accordance with the provisions below. We will provide reasonable notice before deleting inactive accounts.

All service requests, including those for lifestyle guide connections, experience bookings, itinerary planning, and travel recommendations may be accepted or denied at our sole discretion. Requests for guide connections and experience bookings may be accepted subject to Versently being given at least 24 (twenty-four) hours notice ahead of the desired experience date, though we will make reasonable efforts to accommodate shorter-notice requests when possible.

All bookings and payments for experiences and services must be made exclusively through the Versently App or Website. We do not provide external links or direct contact information to guides or service providers for booking purposes.

The terms in this Section apply when you book services through our platform:

a) Browse and select experiences from lifestyle guides and providers that we have curated, vetted, and made available on our platform;

b) Make all bookings and payments directly through the Versently App or Website - we process all transactions on behalf of the guides and providers;

c) Communicate with guides exclusively through our in-app messaging system, which we monitor to ensure quality and safety;

d) Receive booking confirmations, itinerary details, and all service-related information through our platform.

The bookings and services facilitated through our platform shall be referred to in these Terms as 'Concierge Service(s).'

Important: All transactions must occur through Versently. You agree that:

(i) The booking and payment contract is between you and Versently, and we provide a platform so you may engage guides/providers to deliver the services;

(ii) We act as the principal in facilitating these transactions and maintaining service quality standards;

(iii) We are responsible for payment processing, booking confirmations, and customer support throughout your experience;

(iv) Guides and providers operate as independent contractors using Versently to deliver services to you.

While Versently will endeavor to help with any issues, complaints, or refund requests, we work directly with guides and providers to resolve matters. We maintain quality standards through our review system, performance monitoring, and direct oversight of all communications.

You will be informed of any specific terms related to individual experiences (such as cancellation policies, age restrictions, fitness requirements, or weather dependencies) before you confirm your booking through our platform. These service-specific terms supplement these general Terms and Conditions.

When we make introductions, we endeavor to choose Guides and Providers whom we feel might be suitable for you. However, any introductions we make should not be construed as an endorsement by Versently of such Guide or Provider, or of any advice that such Guide or Provider may give you, and you are responsible for ensuring the suitability of any third party with whom you deal (including checking the suitability, quality or merit of any services that they may offer).

You are responsible for paying for all Concierge Services ordered via our Services, regardless of the beneficiary or beneficiaries of such Concierge Services. For example, if you book an experience or tour, you are responsible for paying for that booking. You are also responsible for any no-show or late cancellation fees that may be charged by the Guide or Provider. Some Concierge Services may be subject to acceptance or confirmation from the applicable Guide or Provider. Although we try to ensure that all availability displayed on the Service is accurate, Guides and Providers may cancel or amend bookings after they have been confirmed. We are not responsible for any bookings canceled or amended by a third party.

If you wish to amend any Concierge Service after your booking has been confirmed, you may need to discuss this with the Guide or Provider directly. We cannot guarantee that the Guide or Provider will be able to accommodate any changes.

The price for any Concierge Services (including any applicable taxes and fees known to us at the time of booking) will be the price we advise you (by our App or Website) before we complete your booking. Prices reflect pricing and fees from the applicable Guide or Provider and include additional fees charged by Versently. We take reasonable care to ensure that the prices of Concierge Services advised to you are correct, but please see Section 4.3 below for what happens if we discover an error in the price of the Concierge Services you order.

The Guides are responsible for collecting and remitting taxes where applicable. Our Guides and Providers, as vendors, bill all applicable taxes and we facilitate payment of such tax amounts which are then remitted to the applicable taxing authorities by the vendors. In other words, we are not the vendor collecting and remitting taxes (including, but not limited to VAT, sales tax, tourism taxes, and any other similar taxes or assessments that might be levied by a taxing jurisdiction) to the applicable taxing authorities in connection with (or arising from) the Concierge Services.

If the rate of any applicable taxes or duties changes between your booking date and the service date of the Concierge Services, we will adjust the rate of the applicable tax that you pay, unless you have already paid for the Concierge Services in full before the change in the rate of tax takes effect, in which case your payment due will not be affected.

You must pay for your Concierge Services before we confirm your booking with the Guide or Provider. If the Guide rejects the booking or the booking is not successful for whatever reason, your payment will be promptly refunded.
Where a booking of Concierge Services is not successful (the 'Canceled Booking') and you instruct Versently to procure replacement services on your behalf (the 'Replacement Booking'), you hereby agree to the following:
a) Versently may advance the payment for Replacement Booking on your behalf but to the extent the value of the Replacement Booking exceeds that of the Canceled Booking, you will pay Versently the value of such difference before we confirm your booking with the Guide or Provider for the Replacement Booking;
b) to the extent Versently makes an advancement on your behalf to procure a Replacement Booking, you agree that the sum owed to you by the Guide in respect of the Canceled Booking is absolutely assigned to Versently in consideration for such advancement (the 'Assignment'); provided, however, that where the value of the Canceled Booking exceeds that of the Replacement Booking, the value of such difference will be remitted back to you, less any deductions permitted by these Terms or applicable law; and
c) you will promptly execute and deliver such documents and perform such acts as Versently may reasonably request for the purpose of giving full effect to the Assignment.
You shall pay all amounts due for the Concierge Services ('Concierge Services Fees') in full without set-off, counterclaim, deduction or withholding (except for any deduction or withholding required or as permitted by law). We may at any time, without limiting any of our other rights or remedies, set off any amount owing to us against any amount payable by us to you, whether such liability is present or future, liquidated or unliquidated, and whether or not the liability arises under these Terms.
The price of Concierge Services will be presented to you in certain currencies. Any exchange rates and/or fees associated with paying for these Concierge Services in the specified currency will be determined by your payment issuer, payment processor, and/or the Guide or Provider of the Concierge Services, not Versently and you will be responsible for any conversion rate and or fees. If you think any payment or invoice for Concierge Services Fees is wrong please contact us promptly to let us know and we will endeavor to resolve the issue.
Failure to pay for Concierge Services in accordance with these Terms may result in the suspension or deletion of your account. All payments for Concierge Services payable to us by you shall become immediately due and payable on deletion of your account for any reason.

After you pay for a Concierge Service, we will email you a confirmation of your booking.
In the event that your payment card is lost or stolen you agree that it is your responsibility immediately to contact the applicable card company in order to cancel your payment card.

We reserve the right to refuse to service any request, at our sole discretion. We are under no obligation to give a reason as to why we refuse, although we may from time to time. Examples of requests that we do not service include, but are not limited to, adult entertainment, immoral or illegal requests, requests relating to firearms or controlled substances. Any user who makes an indecent or illegal request may have their account deleted. We may also refuse to service requests where a user has made an excessive number of requests that are not fulfilled by the user or unreasonable requests, as determined solely by us.

If you deleted your account any pending Concierge Services for which you have already paid (where advanced payment is required) and that have been confirmed by the Guide or Provider will be fulfilled at the discretion of the Guide or Provider. We may in our sole discretion choose whether to honor any requests by you to communicate with the Guide or Provider on your behalf and/or amend or cancel these Concierge Services on your behalf. We have no obligation to do so.
For any Concierge Services that have not been paid for (where advanced payment is required) or confirmed by the Guide or Provider at the time your account got deleted, we will have no obligation to confirm, support, amend, or cancel these Concierge Services on your behalf. We may choose, at our sole discretion, to cancel the request for these Concierge Services upon the cancellation or deletion of your account. We may also choose at our sole discretion to communicate with the Guide or Provider on your behalf, but we have no obligation to do so.

Versently hereby grants you a personal, non-commercial, worldwide, royalty-free, revocable, non-sub-licensable, non-transferrable, non-assignable and non-exclusive license to use the Services (which will include future updates made available to you from time to time provided that you understand that such updates may be subject to additional terms notified to you at the time that such update is made available), subject to these Terms. All rights not expressly granted to you by the foregoing sentence are reserved by Versently. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Versently, in the manner permitted by these Terms.
The rights in the Service are licensed, not sold to you. Except to the extent permitted by applicable law, you may not copy, reproduce, republish, disassemble, decompile, reverse engineer, or otherwise attempt to derive the source code for the Services or any related technology, or adapt, alter, edit, re-position, rebrand, change, distribute, lend, hire, sub-license, rent, make a derivative work from the Services.
Access to the Services is permitted on a temporary basis, and we reserve the right to modify, restrict access to, withdraw or amend all or parts of the Services without notice (although, where possible and for significant changes, we will endeavor to give you prior notice via the email associated with your account). We can always change the Services to reflect changes in laws or regulatory requirements, or to make minor technical adjustments and improvements. We will not be liable if for any reason the Services are unavailable at any time or for any period for reasons beyond our control.
Versently retains the right to set reasonable limits on use and storage from time to time. We will try to give you notice of this wherever possible.
Your Consumer Rights:
Our complaints policy. Our customer service team, which can be contacted via the App, or by email at info@versently.com, will do their best to resolve any problems you have with us or our Services also if you think there is something wrong with the Services, you can contact Versently at info@versently.com. Your legal rights under UAE free zone consumer protection laws are preserved.

All rights (including copyright, trademarks and other intellectual property rights), title, and interest in and to the Services and the Content including but not limited to all information, data, text, graphics, the 'look and feel', logos, icons, trademarks, images, video clips, sound clips, editorial content, notices, data compilations, page layout, selection or arrangement of the contents of the Services, and the underlying code and software in the Services are and will remain the exclusive property of Versently and its licensors. The Services are protected by copyright, trademark, and other laws and treaties around the world. All such rights in the Services, Content and related material are reserved.
Nothing in the Terms gives you a right to use the Versently names or any of the Versently trademarks, logos, domain names, or other distinctive brand features. Other logos and product and company names mentioned in these Terms may be the trademarks of their respective owners.

You must not copy any part of the Content, with a view to creating or compiling any form of collection, compilation, directory or database unless we provide you with our prior express written consent to do so.
If you copy or download any part of the Services or Content in breach of these Terms, your right to use the Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You agree that you will not use the Services:
a) in any way that violates any local, national or other laws or regulations (including applicable data privacy, export and re-export control laws and regulations) or any order of a court in any relevant jurisdiction;
b) to sell any goods or services unless with our prior written consent and/or as a guide or partner;
c) in any way that infringes the rights of any person or entity, including but not limited to their copyright, trademark or other intellectual property rights, or other privacy or contractual rights;
d) to distribute advertisements of any kind (other than with our prior written consent) or otherwise communicate any false or misleading material or messages of any kind;
e) in any way that intentionally or unintentionally harasses, annoys, threatens or intimidates any other user, guide, or service provider;
f) in any way that promotes or incites, whether intentionally or unintentionally, racism, sexism, bigotry, hatred or physical harm of any kind;
g) in any way that is abusive, defamatory, inaccurate, obscene, offensive, fraudulent, objectionable or sexually explicit;
h) to solicit, provide or promote illegal or unlawful activities or in any way which may lead to the encouragement, procurement or carrying out of any unlawful or criminal activity or which may cause any harm, distress or inconvenience to any person;
i) to access, tamper with, cause damage to, or use non-public areas of the Services, Versently's computer systems, servers or equipment or the technical delivery systems of Versently's providers;
j) to access or attempt to access any data of other users of the Services or to penetrate any of the security measures relating to the Services, or to probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures;
k) in any way that intentionally or unintentionally deceives, defrauds or swindles Versently or any other party;
l) to introduce any malware, virus or other harmful software program that intentionally or unintentionally damages or interferes with the operation of the Services, including but not limited to cancel bots, denial of service attacks, time-bombs, worms, Trojan horses, viruses or any other maleficent software or hardware;
m) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network including, without limitation, sending a virus, overloading, flooding, spamming or mail-bombing the Services, or by misusing the Services so as to interfere with or create an undue burden on the Services;
n) to copy, modify, transmit, display, perform, create derivative works from, re-sell or distribute any Content, information, software, products or services obtained through the Services;
o) for any and all commercial purposes, including those that compete directly or indirectly with our Services (except with our prior written consent, or as specifically permitted by these Terms);
p) to bypass measures used to prevent or restrict access to the Services;
q) to gain unauthorized access to the Services, the server on which the Services is stored or any server, computer or database connected to the Services;
r) to scrape, deep-link, crawl or spider or otherwise use the Services for phishing, spamming, trolling or any unauthorized (commercial) purpose (except as specifically permitted by these Terms), or in connection with: (1) the development of any software programme; (2) the development, improvement, customisation, training or fine-tuning of a machine learning or artificial intelligence (AI) system; (3) providing archived or cached data sets containing contents to another person or entity; or (4) the use of any method to extract data from the Services, including web scraping, web harvesting, or web data extraction methods; or
s) to promote or support or solicit involvement in any political platform or cause, religion (recognised as organized or unorganized), cult or sect of any kind; or
t) for any other purpose that is not permitted by these Terms (collectively, 'Unauthorized Purpose').
While we will do what we can to protect the security of information associated with your account, we cannot guarantee that unauthorized third parties will not be able to defeat our security measures. You shall promptly notify Versently of any actual or suspected unauthorized third party access to your account by emailing info@versently.com. You shall cooperate with, and assist, us in any action or proceedings by us to prevent or otherwise deal with any unauthorized receipt, access or use of your account by any third party. We may suspend or stop providing our Services to you if you do not comply with our Terms or policies or if we are investigating suspected misconduct.

'Versently' and related marks are trademarks of Versently Concierge Services L.L.C. Other product, brand, and company names and logos used on the Services are the trademarks of their respective owners. Any use of any of the marks appearing on the Services without the prior written consent of Versently Versently Concierge Services L.L.C or the owner of the mark, as appropriate, is strictly prohibited.
The Services, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ('Owner Property') is owned by Versently Concierge Services L.L.C or other third party (as applicable, the 'Owner') and will remain the property of the respective Owner. Users of the Services acknowledge that they do not acquire any ownership rights by using the Services. Users may not use any Owner Property in connection with any product or service that is not offered by the Owner, in any manner that is likely to cause confusion with the Owner's business, or in any manner that disparages the Owner. Nothing contained in the Services should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Owner Property without the express written permission of the respective Owner.
The content, organization, graphics, design, compilation, 'look and feel' and all Owner Property available on the Services, including, without limitation, images and written and other materials (the 'Content'), are intellectual property protected under the copyright, trademark and other intellectual property laws of the Dubai Free Zone and/or other countries ('Intellectual Property Laws'). You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the Services online for lawful purposes, and in making single copies of selected pages of the Services for personal use and not for distribution or posting on any other site. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use.
Copyright Counter-Notifications:
If you have a good faith belief that the material you posted was removed or disabled as a result of mistake or misidentification, you may contest the removal by submitting a counter notification with the same information requirements as above.
Submission of Copyright Notifications and Counter-Notifications must be submitted to:
Versently Concierge Services L.L.C
Email: info@versently.com
Versently reserves the right to terminate users of the Services who are repeat infringers, as determined by Versently in its sole discretion.

Except as expressly provided in these Terms, Versently and its affiliates disclaim, to the maximum extent permitted by law, all warranties, representations, guarantees and conditions in respect of the Services, whether express or implied. Nothing in these Terms shall affect any statutory rights you may have as a consumer under applicable UAE Free Zone law.

Different destinations and activities naturally come with varying levels of adventure and consideration. We provide detailed information about each experience, including any specific requirements, recommendations, or things to be aware of. We encourage you to review these details carefully and reach out to us with any questions before booking. While we carefully vet all experiences on our platform, you should consider your own comfort level, physical fitness, and preferences when selecting activities. We're always happy to help you find experiences that match your interests and abilities.

Please remember that users must remain responsible for their own dietary requirements, health conditions, physical fitness levels, and personal safety at all times. If you have specific requirements, concerns, or questions that need to be addressed, please communicate these to us and your guide - we're here to ensure you have the best possible experience..

We are not liable to you for any inability to access the Services at any time (including but not limited to scheduled or routine maintenance), for any reason beyond our control (including but not limited to any unplanned downtime, or any outages on networks (including mobile networks) or when you are not in an area supported by mobile coverage).

If we become aware that our supply of the Services is delayed by such an event outside our control, we will endeavor to contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not be liable for such delays. If there is a reasonable risk of substantial delay, you can request the deletion of your account. See section 12 in relation to planned downtime. For the avoidance of doubt, if the App or the Website is unavailable but the supply of Services is still offered via email, the supply of Services will not be considered delayed.

This section of the Terms is important and you should read it carefully.
To the maximum extent permitted by applicable law, Versently and its subsidiaries, affiliates, officers, employees, agents, partners and licensors will not be liable for any:
a) loss to you which was not a reasonably foreseeable consequence of our breaching these Terms or otherwise failing to use reasonable skill and care in our provision of the Services;
b) loss to you which was caused by the actions or omissions of any third party (including any Guides, Providers, or other third parties to whom we may have connected you);
c) damage to your property (including data and digital devices), unless such damage is caused by our failing to provide the Services with reasonable skill and care or defective digital content that we have supplied to you under this agreement. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place any minimum system requirements advised by us; or
d) business losses, including:
i. loss of profits, sales or contracts;
ii. loss of income or revenue
iii. loss of business opportunity or goodwill or reputation; or
iv. wasted management or office time.
We provide the Services for private use only. Any commercial use of the Services by you requires our prior written consent and our liability for such commercial use falls outside of the scope of these Terms.
Nothing in these Terms shall affect your statutory rights as a consumer or limit or exclude our liability for personal injury or death caused by our negligence or fraudulent misrepresentation or any other liability which cannot be excluded or limited under law.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

You shall indemnify us and keep us fully indemnified on demand from and against all liabilities, costs, expenses, damages and losses, legal costs (calculated on a full indemnity basis) and all other reasonable professional costs (including costs of defense of claims, suits or proceedings brought by third parties) and expenses suffered or incurred by us arising out of or in connection with your unauthorized use of the Services, the Content, your breach of these Terms and/or as a result of your violation of these Terms and/or as a result of your violation of any applicable laws or regulations.

We can suspend the supply of the Services to you. We do this to:
a) deal with technical problems or make minor technical changes;
b) update the Services to reflect changes in relevant laws and regulatory requirements; or
c) make changes to the Services, including without limitation scheduled and unscheduled downtime.
When we suspend Services to you, we will let you know, may adjust the price and may allow you to terminate. We will notify via our App or Website advance to tell you that we are suspending the Services, unless the problem is urgent or an emergency.
For the avoidance of doubt, if the App is unavailable but the supply of Services is still offered via email, the supply of Services will not be considered suspended.

Subject to the rights set out in Section 12.1 above, we also reserve the unconditional right to suspend, withdraw, terminate, amend or restrict access to some parts of the Services, or to the Services entirely, to you at any time immediately without notice for any reason not prohibited by law, and without liability to you, and can claim any compensation due to us, including (without limitation) in circumstances where:
a) we have reasonable grounds to suspect unauthorized, unlawful or fraudulent use of the Services;
b) we reasonably suspect that you have not complied with these Terms (including not making any payment of Fees when they fall due and suspected violations of these Terms);
c) we reasonably suspect a breach of confidentiality or infringement of our intellectual property rights by you or a third party.
If we terminate your receipt of the Services and these Terms on any of the grounds listed in this Section, you will not be entitled to future registration of any account and you may not benefit from the Services in any way (including but not limited to by using our Services indirectly as a guest or beneficiary of another user).

How to delete your account

You may delete your Versently account at any time by:

a) Using the account deletion feature in the App settings; or

b) Requesting account deletion at www.versently.com/contact; or

Effect of account deletion

When you delete your account:

a) You will no longer have access to the Services;

b) Your account information and booking history will be permanently deleted (subject to our data retention obligations under applicable law);

c) Any unused promotional credits will be forfeited;

d) Pending bookings will be handled according to their individual cancellation policies and terms.

We can stop providing the Services as a business. On suspension, termination and/or withdrawal of the Services and of these Terms (for whatever reason) all licenses and rights granted to you in relation to the Services shall immediately come to an end.

Please refer to our privacy policy at www.versently.com/privacy for information on how we collect, use and protect your data.

If you are dissatisfied with our Services in any way, please let us know as soon as possible by contacting us at info@versently.com.
For Users in the United Arab Emirates:
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United Arab Emirates and the applicable laws of the free zone of the Emirate of Dubai. The parties agree to submit to the exclusive jurisdiction of the Dubai International Financial Centre (DIFC) Courts for the resolution of any disputes arising out of or in connection with these Terms.
For Users Outside the United Arab Emirates:
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the free zone of the United Arab Emirates and the applicable laws of the Emirate of Dubai. The Dubai International Financial Centre (DIFC) Courts will have exclusive jurisdiction over any claim arising from, or related to, your use of the Services.

Versently takes reasonable steps to verify and vet all Providers on our platform. However, we do not employ Guides or Providers and are not responsible for their independent actions. All Guides and Providers are independent contractors or separate business entities. While we facilitate connections and bookings, the contractual relationship for the delivery of services is between you and the Guide.
We encourage users to provide feedback about their experiences, which helps us maintain quality standards and make informed decisions about which Guides and Providers to feature on our platform.

All communications between you and guides must occur exclusively through the Versently in-app chat feature. This requirement is in place to:

a) Ensure quality and safety for all users;

b) Provide customer support and dispute resolution;

c) Maintain records of all interactions;

d) Prevent fraud and unauthorized bookings;

e) Comply with our platform policies and legal obligations.

Important rules for in-app communications:

You may not share or request personal contact information (phone numbers, email addresses, social media, etc.) with guides;
You may not arrange to book or pay for services outside the Versently platform;
All messages are monitored by Versently to ensure compliance with these Terms and to maintain service quality;
Professional and respectful communication is required at all times;
Versently reserves the right to review, store, and use chat communications for quality assurance, dispute resolution, safety purposes, and platform improvement.

You are fully responsible for all information and content you communicate to guides through the in-app chat, including:

a) The accuracy of information you provide about your preferences, requirements, and special requests;

b) Disclosing relevant health conditions, dietary restrictions, mobility limitations, or other factors that may affect the experience;

c) Being truthful and not misrepresenting yourself or your intentions;

d) Communicating respectfully and professionally;

e) Not sharing inappropriate, offensive, or illegal content;

f) Understanding that guides rely on the information you provide to prepare and deliver appropriate experiences.

Versently is not responsible for experiences that do not meet your expectations if you failed to communicate relevant information or requirements to the guide. While we monitor chats for safety and quality, we cannot verify the accuracy of all information shared by users.

You may not use the in-app chat to:

a) Harass, threaten, or abuse guides or other users;

b) Share or request contact information to bypass the platform;

c) Negotiate bookings or payments outside of Versently;

d) Share inappropriate, sexual, or offensive content;

e) Spam or send unsolicited promotional messages;

f) Engage in fraudulent or deceptive communications;

g) Violate any applicable laws or these Terms.

Violations may result in immediate account suspension or termination and possible legal action.

In case of genuine emergencies during an experience (safety concerns, medical issues, etc.), you should:

a) Follow the guide's emergency instructions;

b) Contact local emergency services (police, ambulance) as appropriate;

c) Notify Versently through email or emergency contact feature as soon as safely possible;

d) We will provide support and assistance to help resolve emergency situations.

These Terms are the entire and exclusive agreement between Versently and you regarding the Services (excluding any services for which you have a separate agreement with Versently that is explicitly in addition or in place of these Terms), and these Terms supersede and replace any prior agreements between Versently and you regarding the Services.
You acknowledge that you have not, in agreeing to these Terms, relied on any representation, warranty or undertaking not expressly incorporated in them.
The failure of, or delay by, Versently to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
If any provision of these Terms is found by a proper authority to be unenforceable or invalid, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole and in such event, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or applicable court decisions.
The Services are licensed personally to you and you may not assign, license, sub-license or transfer any right or obligation of these Terms to any third party without our prior written consent. We may transfer any of our rights or obligations under these Terms to any third party but if we do so we will ensure that any company to whom we transfer our rights or obligations will continue to honor your rights under them.
Nothing in these Terms shall be deemed to constitute a partnership between the parties nor constitute either party the agent or employee of the other for any purpose.
You acknowledge that by providing your email address you consent to receive text messages, relating to the handling and servicing of your subscription or potential subscription with Versently.
If you have any questions about these Terms or the Services, please contact us using our Contact page at www.versently.com/contact or at info@versently.com.
We may revise these Terms from time to time. The most current version will be available via our Website and the App. We will also notify you of any material changes to these Terms via an email to the email associated with your account. By continuing to access the Services after any such revisions become effective, you agree to be bound by the revised Terms.